Each customer will be considered to have
read and agreed to our terms and conditions
once they open an account with FV Logistics
Limited. We also advise account holders to
examine the terms and conditions on a
regular basis to stay informed of any
potential updates. After completing the
registration process, each customer will
receive our U.S.A. mailing address and a
unique mailbox number, where products should
always be mailed.
If your shipping address is incomplete, you
risk being charged for using an erroneous
address or having your goods sent to the
wrong recipient. It is the customer's
responsibility to ensure that the merchant
properly packages their items for shipping
to ensure safe delivery and prevent harm to
people, property, or the item.
As a result, FV Logistics disclaims
liability for items harmed by outside
parties, such as internet retailers or
customs officials in Jamaica. Only products
that were harmed or lost while under our
control are subject to liability. Invoices
and other pertinent shipping documentation
must be submitted before package arrive in
Jamaica. Please be advised that all
customers shipping with our company are
required to declare the contents of their
shipment. If you disagree with this policy,
you are welcome to consider other shipping
options.
Liability Notice
FV LOGISTICS is not liable for any loss or
damage to customer goods, mail, or shipments
before they enter the KP LOGISTICS network.
Facilitator Notice
FV LOGISTICS does not engage in the trading
of goods and acts solely as a facilitator.
As such, we are not responsible for any
losses resulting from incorrect purchases,
items that do not perform as described
online, or any discrepancies between the
item’s performance and the seller’s
description.
FV LOGISTICS is not liable for any loss or
damage to customer goods that are not
carefully and properly packaged according to
shipping requirements and best practices. It
is the customer’s responsibility to ensure
that shipments are prepared to withstand the
transit process.
Packaging Responsibility and Dispute
Notice
Proper packaging is the sole responsibility
of the shipper or merchant. FV LOGISTICS is
not responsible for ensuring that items are
correctly or safely packaged and will not be
held liable for any damage to fragile or
breakable items. All claims related to
packaging or damage must be resolved
directly between you and the seller. FV
LOGISTICS will not mediate or participate in
any disputes between you and the seller.
Liability for Lost or Misdelivered Items
FV LOGISTICS is not responsible or liable
for the loss of cash, items purchased
online, items delivered to the wrong
address, or stolen goods before they enter
our facility.
Liability and Settlement Notice
In the event that FV LOGISTICS is found
liable for consequential loss under any
circumstances, the maximum settlement for
uninsured shipments is capped at US$50.00.
FV LOGISTICS Claim and Settlement Policy
FV LOGISTICS’ total liability for any
misplaced, lost, or damaged package is
strictly limited to a maximum of USD $50.00,
under all circumstances.
FV LOGISTICS provides additional security
options for packages valued over USD $100.00
at an additional cost. Customers must
contact the office prior to shipping to
arrange this coverage.
Customers must contact FV LOGISTICS prior to
placing an order if additional insurance
coverage is required.
Additionally, all shipments valued at USD
$100.00 or more must be declared and
reported to FV LOGISTICS before shipping.
⚠️ Failure to notify FV LOGISTICS in advance
will result in a maximum settlement of USD
$50.00 for any misplaced or lost package,
regardless of the item’s declared or actual
value.
