Each customer will be considered to have
read and agreed to our terms and conditions
once they open an account with FV Logistics
Limited. We also advise account holders to
examine the terms and conditions on a
regular basis to stay informed of any
potential updates. After completing the
registration process, each customer will
receive our U.S.A. mailing address and a
unique mailbox number, where products should
always be mailed.
Our Rates
Freight rates and all associated fees are subject to change at any time without prior notice. FV Logistics reserves the right to adjust its rates and charges as necessary. Customers are responsible for reviewing the latest rates and policies before shipping. FV Logistics will not be held liable for any inconvenience resulting from a customer’s failure to read or take note of this notice.
Additional Charges May Apply
Please note that the following charges may apply in addition to the standard freight rate:
* Processing Fee: Applies to all shipments and is charged per pound.
* Handling Fee: Applies to shipments weighing 15 pounds and over, together with any other applicable charges.
* Packages Valued Over USD $100: These shipments may attract a Customs Fee, as well as additional charges, including a Brokerage Fee ranging from JMD $6,500–$20,000 per package, depending on the shipment.
* Re-Clearance Fee: A fee of JMD $4,500 will apply where a package requires re-clearance.
* Pallet Fee: Shipments weighing over 200 pounds will incur a pallet fee, along with any other applicable charges.
Please note that the C78 preparation process may take approximately 24–48 hours. Processing may take longer if the ASYCUDA system is down or experiencing technical difficulties.
Please be advised that once a package is shipped through FV Logistics, all customs clearance procedures and preparation of declarations must be handled by the company.
We appreciate your patience and understanding during the Customs clearance process.
* Other Charges: Depending on the nature of the shipment, additional fees may apply beyond the freight rates and charges listed above.
We encourage all customers to contact FV Logistics if they have any questions regarding shipping costs before placing an order or arranging a shipment.
Customers with multiple packages available for collection are required to collect the first set of available packages before any additional packages can be released or all must be collected at once.
If your shipping address is incomplete, you
risk being charged for using an erroneous
address or having your goods sent to the
wrong recipient. It is the customer's
responsibility to ensure that the merchant
properly packages their items for shipping
to ensure safe delivery and prevent harm to
people, property, or the item.
As a result, FV Logistics disclaims
liability for items harmed by outside
parties, such as internet retailers or
customs officials in Jamaica. Only products
that were harmed or lost while under our
control are subject to liability. Invoices
and other pertinent shipping documentation
must be submitted before package arrive in
Jamaica. Please be advised that all
customers shipping with our company are
required to declare the contents of their
shipment. If you disagree with this policy,
you are welcome to consider other shipping
options.
Liability Notice
FV LOGISTICS is not liable for any loss or
damage to customer goods, mail, or shipments
before they enter the FV LOGISTICS network.
Facilitator Notice
FV LOGISTICS does not engage in the trading
of goods and acts solely as a facilitator.
As such, we are not responsible for any
losses resulting from incorrect purchases,
items that do not perform as described
online, or any discrepancies between the
item’s performance and the seller’s
description.
FV LOGISTICS is not liable for any loss or
damage to customer goods that are not
carefully and properly packaged according to
shipping requirements and best practices. It
is the customer’s responsibility to ensure
that shipments are prepared to withstand the
transit process.
Packaging Responsibility and Dispute
Notice
Proper packaging is the sole responsibility
of the shipper or merchant. FV LOGISTICS is
not responsible for ensuring that items are
correctly or safely packaged and will not be
held liable for any damage to fragile or
breakable items. All claims related to
packaging or damage must be resolved
directly between you and the seller. FV
LOGISTICS will not mediate or participate in
any disputes between you and the seller. Shipping fragile or breakable items are shipping at your own risk.
Liability for Lost or Misdelivered Items
FV LOGISTICS is not responsible or liable
for the loss of cash, items purchased
online, items delivered to the wrong
address, or stolen goods before they enter
our facility.
Liability and Settlement Notice
In the event that FV LOGISTICS is found
liable for consequential loss under any
circumstances, the maximum settlement for
uninsured shipments is capped at US$50.00.
FV LOGISTICS Claim and Settlement Policy
FV LOGISTICS’ total liability for any
misplaced, lost, or damaged package is
strictly limited to a maximum of USD $50.00,
under all circumstances.
FV LOGISTICS provides additional security
options for packages valued over USD $100.00
at an additional cost. Customers must
contact the office prior to shipping to
arrange this coverage.
Customers must contact FV LOGISTICS prior to
placing an order if additional security measures is required.
Additionally, all shipments valued at USD
$100.00 or more must be declared and
reported to FV LOGISTICS before shipping and notifying the company once delivered.
⚠️ Failure to notify FV LOGISTICS in advance
will result in a maximum settlement of USD
$50.00 for any misplaced or lost package,
regardless of the item’s declared or actual
value.
Fail to submit an invoiceAll customers shipping with FV Logistics are required to declare the contents of their packages by submitting a complete invoice. This process ensures compliance with customs regulations and protects our customers from fraudulent claims.
What a Complete Invoice Must Include:1. Order Number
2. Screenshot of Tracking Number from the seller or carrier
3. Description of Items with a detailed cost breakdown
4. Checkout Total/ Payment details showing the final amount paid
Submission Deadline:All invoices must be submitted once the package arrives at our warehouse but before it reaches Jamaica.
Why Invoices Are Important:Invoices are not only required for customs clearance. They are also important for:
1. Package Verification: To confirm the contents and value of your package.
2. Security: To help ensure packages do not contain illegal or prohibited items.
3. Customer Identification: To ensure packages are assigned to the correct customer and tracking number.
4. Customer Protection: To assist with missing packages, incorrect items, and shipment investigations.
5. Customs Compliance: To identify packages that require additional customs processing.
IMPORTANT NOTICE
Even if your package has already been cleared by Customs, an invoice is still required.
All customers must submit accurate invoices under the correct tracking numbers to avoid processing delays.
Consequences of Missing Invoices
- Packages without invoices are more likely to be detained, resulting in a reclearance fee.
- If FV Logistics successfully clears a package from customs without an invoice, the customer is still required to submit the necessary information.
- Packages will not be released until the required evidence is provided.
If a package is cleared without an invoice, storage fees will still apply after 5 days if the invoice is not submitted on time.
Storage & Shipping
Please review carefully to avoid additional fees, delays, or forfeiture of your packages.
Collection Timeframes
High-Value & Box Packages
- All packages valued at USD $100 or more, as well as all box packages, must be collected within 2 business days after becoming available for pickup or delivery. Storage fees will apply thereafter.
Soft & Lightweight Packages
- Must be collected within 5 days after being marked Ready for Pickup or Ready for Delivery. Storage fees will apply after this period.
Storage fees are charged daily, including weekends and public holidays.
- Soft packages: JMD $200 per day
- Single large boxes: JMD $350 per day
Unclaimed & Auction Policy
- Unclaimed packages (no invoice submitted) left in storage for 5 days will be considered abandoned and may be auctioned.
- Claimed soft packages that remain uncollected for 30 days will be auctioned to recover outstanding freight, storage, and customs clearance charges.
- Claimed box packages, packages valued over USD $100, and heavy-weight packages that remain uncollected for 14 days will be auctioned to recover outstanding freight, storage, and customs clearance charges.
Registered Name Requirement
All customers must ship packages using a registered name that matches the name on their valid government-issued identification.
Packages shipped under an unregistered or incorrect name will be subject to a JMD $1,500 administrative fee before release.
Please note:
- FV Logistics is not responsible for packages shipped under an unregistered or incorrect name if they become misplaced, delayed, or lost.
- Customers are responsible for ensuring all shipping information is accurate before placing their order.
Unknown Packages Process
An Unknown Package is any package shipped without the required KP Logistics courier code and mailbox number in Address Line 2.
To prevent your package from being classified as an Unknown Package, please ensure that you use the complete shipping address provided during registration, including:
- Your KP Logistics courier code
- Your assigned mailbox number (e.g. 10001)
Process to Retrieve an Unknown Package
Step 1 – Submit Required Information
Customers must provide:
- Delivery slip
- Tracking number
- Full name shown on the package
- Proof of the shipping address used when placing the order
Step 2 – Investigation
Once all required information has been received, KP Logistics will conduct an investigation to verify ownership and locate the package.
Step 3 – Retrieval Request
If the package is located, a retrieval request will be submitted to the Unknown Department using the information provided by the customer.
Step 4 – Retrieval Timeframe
The estimated retrieval timeframe is 1–2 weeks. This timeframe may vary depending on the processing time of the Unknown Department.
Step 5 – Liability
If the package is not successfully retrieved within one (1) month, KP Logistics and the warehouse will not be held liable for any loss, refund, replacement, or compensation for the package.
Step 6 – Customer Notification
Once the package has been successfully retrieved and received by KP Logistics, the customer will be notified.
Important: 2-Week Reporting Deadline
Customers are required to contact KP Logistics within two (2) weeks from the date the package is shown as delivered to the Unknown Department to request retrieval.
Failure to contact KP Logistics within this two-week period may result in the package being auctioned, discarded, or otherwise disposed of by the warehouse.
If the customer fails to report the package within the required timeframe, FV Logistics and the warehouse will not be held liable for the loss of the package or for any refund, replacement, reimbursement, or compensation.
It is the customer’s responsibility to monitor their tracking information and promptly contact FV Logistics if a package is delivered to an unknown or incorrect location.
Unknown Package Retrieval Fees
- Soft Packages: JMD $1,000
- Boxes: JMD $1,000–$2,500, depending on package size
Please note: Retrieval fees are subject to change without prior notice.
